Terms & Conditions
Warranty on Timber and Workmanship
10 year guarantee on our pine furniture frames,
Fabric carry the guarantee of the fabric house
All items carry 2 year guarantee on workmanship (Stitching, assembly)
Leather Furniture
Please note that leather is a natural material and that markings can acure during its life.
Insect bites, stretch & scratch marks, brand marks, small holes, peeling of layer, colour variation are natural.
Leather will stretch, the bigger the panel more pronounced the stretch will be, this will show as dents or wrinkles.
Any spills on furniture must be wiped off immediately with a damp cloth.
Never expose your leather furniture to direct sunlight, your leather furniture can fade faster.
Treatment with specialised food can be done once or twice a year dipending on conditions.
We recommend to test the leather food at the back of a cushion before use.
Leather can fade over time and is not an indication of poor quality, we can not be held responsible.
Foam and our combination of filler soften in time,
maintane your cushions by plumping the cushions regulary.
Avoid overuse of the same area on the sofa, reverse and rotate your cushions regulary.
Wood
Please note that wood has knots, small cracks and colour variations,
Imperfections my be visible.
Mattress and Base
Beds guaranteed by Bed Supplier
Everyday wear and tear is excluded from any guarantee.
Sleeper Couch
The sleeper couch meganisme can rust in damp environment
Annex can not take responsibility for.
Payments
All orders to commence once proof of payment is received from the bank.
No sms/screenshots of proof of payment will be accepted
Balance of payment on all orders is due before delivery, All EFT need to reflect in our account before
items will be released.
Items will remain the property of Sofa Man T/A ANNEX until full payment has been made.
Deliveries and Collections
Once full payment has been made, a suitable delivery date and time will be arrange
A deliverie fee will be charge with every delivery
For more details on the delivery cost, please speak to your sales consoltant
Our delivery times: Monday to Thursday 9am-15pm and Friday 9am-13pm
In unlikely event of not being able to meet the delivery date as confirmed a suitable
alternative date will be arrange
The delivery team is not responsible for any damage done at the customers residens
Please make sure your purchase will fit in lifts, staircases through wall waysand doors
Your purchase will not be returned and you will not be refunded
The delivery team will not be responsible to move existing furniture for your new furniture
The customer is required to inspect the product on delivery
You my collect your purchase at our store, on own risk.
Please make a date and time for your collection.
Please bring assistance and protection material for collecting of your furniture.
Storage Fees
We do not offer storage facilities, a fee will take place for delayed deliveries or collections after a week.
a Storage fee of R250 per day will be charge to the customer.
Custom Orders
We make effort to ensure that the information we provide is correct,
Details of your order shoud be checked and confirmed by yourself when your order is placed.
We do not hold ourselves responsible for any incorrect order placed
Lead time on all orders depends on the product, estimated 18-21 working days
after confirmation of (50%deposit required) your lead time will be stated on your sales order.
It is acknowledged that custom products may differ from samples due to hand made processes
and will be accepted by the customer.
Sale Products
In the matter of purchasing a product on the display showroom as viewed by you (the customer)
Then that product is sold to you in that specific condition in which it is
Sale items can not be returned or repaired.
Furniture and Décor Returns
Unfortunately no refunds are given. The customer may choose a store credit or exchange
All floor stock items is sold and will have no return option thus NO refunds on floor items.
A 30% handling fee is applicable on items returned to Annex with prior arrangement with managemant.
All customized orders will not have a return option ifit is made according to consumer specification
Customers need to be aware of the size of customized items and make sure that there is ample access
for the items to be able to fit in to the home.
No cash refunds will be given only in-store credit, prior arrangement with management.
Vouchers
Vouchers are valid for 1 years and store credit for 6 months.
Repairs
In the event that an item is defected or damaged, Complaints should be reported within 7 days from
the date of purchase. Where necessary any defects will be repaired. This dicision will be at Management discretion
Please read on our Leather, Fabric and wood section.
Disputation
If a dispute occurs between Annex (Management) and a customer with regards
Furniture of any nature, Annex reserves the right to terminate the contract.
Annex may change any of these Terms and Conditions at any time.
Payments Methods
Online: EFT
Cards: Credit and Debit Cards
PayJustNowPayJust: Now offers you 3 equal interest-free instalments
Payflex: Buy now and pay over six weeks in 4 equal interest-free payments.
Mobicredit: